Every client conversation,answered and visible.
All your channels and all your operators in one inbox. Conversations go to whoever is free, get translated when needed, and are checked against your response times and scripts.
- WhatsApp · Sales line2m • 2m
Maria Santos
Can we visit on Saturday?
1 - Zalo · SupportAziz K.
Nguyễn LanVI
Bao giờ giao hàng?
- Telegram · SupportNadia K.
Dmitry P.
Hello? Still waiting
FRT missed - Viber · SupportAI agent
Omar T.
Do you deliver on Sunday?
NRT due 4m
People first. Then the AI agent.
Scripts go out of date and knowledge bases miss things. So your team works in Lalexi first, and we build the agent from what they actually say.
- 1Week 1
Your team in one inbox
We connect your channels and operators. Chats are assigned, passed on and translated from day one.
- WhatsApp · Sales line2m • 2m
Maria Santos
Can we visit on Saturday?
1 - Zalo · SupportAziz K.
Nguyễn LanVI
Bao giờ giao hàng?
- 2Month 1–2
See what really happens
Response times, conversation scores and script checks show how operators actually talk to clients.
- Average score
- 81
- Conversations with a failure
- 18%
- Median first reply
- 2m 40s
- 3Then
An AI agent on the first line
We build the agent from your real conversations. It answers routine questions, and operators take the chats that need a person.
I'll pass this to a colleague, they will join shortly.
Assigned to Nadia K.
Example figures
Two ways teams use Lalexi.
Support and client service
10 or 100 operators answer from one inbox. Chats are assigned, passed on and translated.
For support teamsSales teams
Every manager's client chats in one company dashboard. A sales lead sees any conversation and can step in, and the history stays when someone leaves.
For sales teamsChannelsYour client channels, one inbox.
WhatsApp and Telegram, plus Zalo, Viber, email and a chat on your own website. Response-time rules, scoring and reporting work the same on every channel.
- Telegram
- Zalo
- Viber
- Website chat
Inbox and routingThe right chat reaches the right operator.
Set how chats are shared out. Operators see every chat or only the free ones, pass a chat to a colleague, and nobody answers the same client twice.
- 01Everyone sees every chat, or only the free ones
- 02Pass a chat to a colleague in one click
- 03Rules per team, channel and working hours
Default assignment rules
Round robin distribution
Earliest created conversations first
Live translationYour team writes in its language. The client reads theirs.
A client writes in Russian, Portuguese or Vietnamese, and the operator who picks it up does not read it. Switch on translation for that conversation: the operator reads every message in their own language, replies in it, and the client gets the answer in theirs.
- 01The original sits under every translated message, for anyone who wants to check
- 02The rep sees the translated reply before it goes out
- 03The language stays with the conversation, so whoever takes it over replies in it too
Mariana C.
#41 • WhatsApp · Sales line
Can we see the apartment on Saturday? My husband only gets in on Friday.
Portuguese · original
Podemos ver o apartamento no sábado? Meu marido só chega na sexta.
10:42
Saturday works. 10:00 or 14:00?
Portuguese · sent
Sábado dá certo. 10h ou 14h?
10:44 ✓✓
Perfect, see you on Saturday at 10:00.
Perfeito, até sábado às 10h.
Quality control and reportsSee how every operator really answers.
Once chats run through Lalexi, every one of them is measured. You see response times against your SLA, a score for each conversation and how closely operators follow your scripts.
- 01Response times and client waiting time against your SLA
- 02Every chat scored and checked against your scripts
- 03Reports per team and per operator
Average score
81
across 412 conversations
Conversations with a failure
18%
74 of 412
Most common failure
Next step named
×31
Median first reply
2m 40s
slowest 1h 12m
Next step named
«Saturday works. 10:00 or 14:00?»
The client agreed, but the reply did not confirm the time or the address.
Example figures
AI agentA first line built from your real conversations.
Once your operators have a history in Lalexi, we build the agent from it, not from an outdated script. It answers routine questions day and night, and operators take the chats that need a person.
- 01Replies day and night, in the language the client writes in
- 02Trained on what your operators actually say
- 03Operators take the chats that need a person
Omar T.
#57 • Viber · Support
Do you deliver on Sunday?
02:14
Yes, on Sundays until 18:00. Which address should we deliver to?
02:14 ✓✓
I need a refund for last week's order
02:16
I'll pass this to a colleague, they will join shortly.
02:16 ✓✓
Hi Omar, I'm checking the order now.
09:03 ✓✓
Also in Lalexi
Database reactivation: the contacts you already paid for.
One platform, set up around your business.
Quality rules, response-time targets and agent behaviour are configured for each client during onboarding. The setup follows how your team already works.